Privacy Policy JanjiBayar — Your Personal Data Protection

This Privacy Policy applies to all users of the janjibayar platform — including those who browse our website, register an account, make deposits, play games, or contact our support team. It covers all access methods, whether via desktop web browser, mobile browser, or any other interface provided by janjibayar.

By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use janjibayar services. This policy should be read together with Terms and Conditions as well as Responsible Gaming Policy ours.

JanjiBayar operates on a "privacy by design" principle — meaning data protection is built into every system and product design decision we make, not added as an afterthought.

JanjiBayar collects data across several categories depending on your interactions with our platform. Below is a detailed breakdown of each category:

We do not collect sensitive data categories such as health information, political views, religious beliefs, or biometric data except in very specific circumstances and with your explicit consent.

JanjiBayar uses your personal data only for legitimate, specific, and relevant purposes. Below is a full list of the purposes for which your data is used:

• Account Registration & Verification: To create and verify your account, ensuring only one account per individual.
• KYC (Know Your Customer) Process: To verify your identity in order to meet legal compliance requirements and prevent fraud.
• Financial Transaction Processing: To process deposits and withdrawals and ensure the security of all your financial transactions.
• Service Provision: To run games, calculate wins, manage bonuses and provide a personalized experience for you.
• Customer Support: To resolve inquiries, complaints and provide effective technical support.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, multi-account usage, and other security threats.
• Responsible Gaming: To monitor gaming patterns and provide early support to users who may need assistance.
• Marketing Communications: To send offers, promotions and product information — only to users who have given their consent.
• Platform Enhancements: To analyse usage patterns and improve our products and services.
• Legal Compliance: To fulfil statutory compliance obligations and respond to legitimate requests from authorities.

JanjiBayar does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary to deliver our services:

• Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay receive only the minimum transaction information required to process your payment securely.
• Game Providers: Gaming software companies receive player IDs and session data necessary to run the games. They are bound by strict confidentiality agreements.
• Identity Verification Service: Certified third-party KYC providers receive identity documents for automated verification purposes only.
• Cloud Infrastructure Provider: Our servers run on trusted cloud infrastructure with high-grade security compliance.
• Regulatory Bodies & Law Enforcement: We disclose data when required by law or a valid court order.

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new entity. In such situations, you will be notified in advance and an equivalent or stronger privacy policy will continue to apply.

JanjiBayar invests seriously in cybersecurity infrastructure to protect your data from unauthorized access, loss, alteration, or unintended disclosure. Our security measures cover multiple layers of protection:

• 128-bit SSL Encryption: All data transmitted between your device and our servers is fully encrypted using the latest TLS protocols.
• Hashed Password Storage: Your password is never stored in plain text — it is processed using a one-way hashing algorithm that cannot be reversed.
• Multi-Layer Firewall: Our servers are protected by advanced firewall systems that filter malicious traffic in real time.
• 24/7 Monitoring: Our security team continuously monitors systems to detect any anomalies or intrusion attempts.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all user accounts to add an extra layer of security.
• Regular Security Audits: We conduct regular penetration testing and security audits by certified independent security firms.

JanjiBayar retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Below are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure to resolve any outstanding claims.
• Financial Transaction Records: Retained for seven years from the transaction date in accordance with financial compliance and tax legislation requirements.
• KYC Documents: Retained for five years after account closure or the period stipulated by the relevant regulatory body.
• Activity & Security Logs: Retained for 90 days for security investigation and fraud detection purposes.
• Support Communication Records: Retained for three years for reference and service improvement purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer needed, janjibayar will securely delete it using methods that ensure it cannot be recovered. For data stored in physical format, secure destruction procedures will be applied.

JanjiBayar uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as maintaining your login session and ensuring security. The platform cannot function properly without them.
• Performance Cookies: Collects information on how you use the platform — such as the most frequently visited pages — to help us improve site performance.
• Functional Cookies: Remembers your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Enables us to understand aggregate and anonymized usage patterns for product improvement.

We do not use third-party cookies for external advertising outside the JanjiBayar platform. Any data collected through cookies is used solely to improve your experience on our platform.

As a janjibayar user, you have important rights regarding your personal data that we fully respect. These rights can be exercised at any time by contacting our privacy team:

The janjibayar platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

If you are a parent or guardian and believe your child who is under age has registered a janjibayar account, please contact our support team immediately. We will take prompt action to investigate and delete any related data.

JanjiBayar reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. Any updates will be posted on this page with the latest revision date.

• For minor changes that do not materially affect your rights, we will update the date at the top of this document.
• For material changes that affect how we process your data, we will send a notification via your registered email or an in-platform notification at least 14 days before the changes take effect.
• Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
• Previous versions of this Privacy Policy are available upon request from our support team for your reference.

We encourage you to revisit this page periodically to stay informed on how JanjiBayar protects your privacy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the janjibayar Data Protection Officer (DPO) through the following channels:

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated and we have failed to resolve your complaint to your satisfaction.