Terms and Conditions JanjiBayar — Complete Platform Usage Guide

By accessing, registering for, or using any part of the janjibayar platform — whether via web browser, mobile app, or any other available access method — you confirm that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

If you do not agree with any part of these terms, you are advised not to use the janjibayar platform. Your continued use of our platform after any amendments to these terms are published will be considered your acceptance of those changes.

Janjibayar reserves the right to update or amend these terms at any time by providing reasonable notice through the platform. You are responsible for reviewing these terms periodically to ensure you remain informed of the current applicable terms.

To register and use janjibayar services, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your account:

• Be at least 18 years old on the date of registration.
• Having the legal capacity to enter into a binding agreement under the laws of your country.
• Not located in a geographical area where the use of such platforms is prohibited by local law.
• Not be an individual listed on the self-exclusion programme of any recognised regulatory body.
• Have never been suspended or banned from the janjibayar platform previously.

During the registration process, you are required to provide accurate, complete, and up-to-date information. janjibayar reserves the right to reject any registration application without providing a reason, and reserves the right to close any account registered using false or misleading information at any time.

You are fully responsible for the security and activity of your account. This includes keeping your password confidential and ensuring no unauthorised party accesses your account.

• You must immediately notify the janjibayar support team if you suspect any unauthorised access to your account.
• Janjibayar will not be held liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your account.
• Your janjibayar account is for personal use only and may not be transferred, sold, or shared with any other party.
• You are required to update your personal information within 14 days should any material changes occur, such as a change of address, phone number, or payment method.

Janjibayar reserves the right to request identity verification documents at any time, particularly before processing high-value withdrawals or when unusual account activity is detected. This process is part of our commitment to the security of all players.

Janjibayar supports a wide range of payment methods commonly used in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All available payment methods are displayed in the Deposit section of your platform.

• The minimum deposit amount is RM 10 for most payment methods.
• Deposits are processed instantly in most cases, depending on the payment method selected.
• All deposits must be made in your own name — janjibayar does not accept deposits from third-party accounts.
• Janjibayar does not charge any processing fees for deposits. However, your financial service provider may apply their own charges.
• Deposited funds do not accrue any interest while held in your platform account.

Your wins are entirely yours. janjibayar is committed to processing all valid withdrawal requests in the shortest time achievable. For accounts that have completed the KYC process, withdrawals are processed in under five minutes on business days.

• The minimum withdrawal amount is RM 30.
• Daily withdrawal limits depend on your account's VIP level — higher limits are available for VIP Silver members and above.
• Your withdrawal method must match your original deposit method to satisfy compliance and fraud prevention requirements.
• The first withdrawal from a new account requires completion of the KYC process beforehand.
• Janjibayar reserves the right to suspend a withdrawal for security review purposes if unusual activity is detected in your account.

In cases where a withdrawal cannot be processed via the original method due to technical reasons, our finance team will contact you to discuss a suitable alternative. Processing times for alternative methods may take between one and three business days.

Janjibayar offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, festive offers, and exclusive VIP promotions. Each offer is subject to specific terms stated on the respective promotions page.

• All bonuses have wagering requirements (rollover) that must be fulfilled before a withdrawal is permitted.
• The wagering requirement for each bonus is clearly stated in the offer's terms — typically in a format such as "20x bonus amount".
• Bonuses may only be used on eligible games as specified in each offer. Certain games may not count toward wagering requirement calculations.
• Janjibayar reserves the right to cancel a bonus if any attempt to abuse the promotions system is detected, including deliberately employing low-risk betting strategies to fulfil wagering requirements.
• Every promotion has a set validity period. Bonuses that are unused or wagering requirements that are not fulfilled within that period will expire automatically.
• Each user is only eligible for each type of bonus once — registering multiple accounts to obtain repeat bonuses is a serious breach of these terms.

All games available on the janjibayar platform are provided by internationally licensed suppliers that use Random Number Generator (RNG) technology independently audited by third-party bodies. This ensures every game round is fair, random, and free from any manipulation.

• The outcome of any completed game is final and cannot be disputed, unless there is clear evidence of a technical failure that affected the result.
• In the event of a technical disruption during a game session, any affected wagers will be returned to your account balance.
• For Live Casino games, the result announced by the dealer is final. The visual record from the camera serves as the official record for resolving any disputes.
• For Sports Betting, all markets are subject to the relevant sports rules and the official results of the recognised sporting body.
• Janjibayar reserves the right to void bets or game rounds where a clear technical error has occurred, including the display of incorrect odds or a game malfunction.

We encourage players to maintain sufficient account balance to avoid any interruptions during a gaming session. janjibayar is not liable for losses resulting from internet or device disruptions on the player's end.

Janjibayar takes player data and financial security extremely seriously. The Know Your Customer (KYC) process is a key part of our commitment to protecting players and meeting international compliance requirements.

Documents that may be requested during the KYC process include:

• A valid Malaysian identity card (MyKad) or passport.
• Recent bank statement (not older than three months) as proof of payment method.
• Proof of address such as a utility bill or bank statement bearing your name and address.
• If required, a selfie with your identification document for additional verification.

All documents submitted for the KYC process are stored with 128-bit SSL encryption and are only accessible by authorised personnel. janjibayar will not use these documents for any purpose other than identity verification and regulatory compliance.

To maintain a safe, fair, and enjoyable environment for all players, janjibayar strictly prohibits the following activities on our platform:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit system errors for unfair advantage.
• Money Laundering: Using the janjibayar platform for any money laundering or illicit financing activities.
• Use of Unauthorised Software: Using bots, automated software, scripts, or any technical tools to gain an unfair advantage in games.
• Multiple Accounts: Registering or operating more than one account, whether directly or through a third party.
• Bonus Abuse: Using betting strategies specifically designed to exploit the bonus system without genuine intent to play.
• Harassment & Threats: Threatening, harassing, or abusing any staff member or other player on the platform.
• Use of False Information: Providing false or misleading personal information, documents, or payment details.

A janjibayar account may be terminated either at the player's own request or by janjibayar under certain circumstances.

Closure by Player: You may request to close your account at any time by contacting our support team. Prior to closure, any valid remaining balance in your account will be returned via your original payment method, subject to completion of the KYC process and any applicable bonus terms.

Closure by janjibayar: We reserve the right to close accounts under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that the user is under 18 years of age.
• Failed identity verification after multiple verification attempts.
• Confirmed fraudulent activity or suspected money laundering.
• Request from a regulatory body or law enforcement authority.

If an account is terminated for reasons other than a breach, any legitimate funds will be returned within 14 business days. janjibayar will not refund any funds associated with activities proven to be in violation of these terms.

Janjibayar believes that online entertainment should be enjoyed in a healthy and responsible manner. We provide a range of tools and resources to help you stay in control of your gaming activity.

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Wagering Limit: Set a limit on your total wagering amount per session or time period.
• Cool-Off Period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days, depending on your needs.
• Self-Exclusion: Request full self-exclusion from the platform for an extended period if you feel it is necessary.
• Reality Check: Set time reminders to help you track how long you have been playing.

If you or someone you care about needs help with a gambling problem, we encourage you to seek professional support. Our Responsible Gambling contains further information and links to help resources available in Malaysia.

Janjibayar reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Users will be notified of any material changes via an in-platform notification or registered email at least seven days before the changes take effect.

Your continued use of our platform after the effective date of any changes to the terms constitutes your acceptance of the amended terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.

• The latest version of these Terms and Conditions is always available on this page and is marked with the date of the most recent amendment.
• These terms and any disputes arising from them shall be governed by the applicable laws.
• Any dispute that cannot be resolved through mutual agreement will be referred to a mutually agreed arbitration process.
• If any provision of these terms is found to be unenforceable, the remaining provisions continue to apply in full.

For any enquiries regarding these Terms and Conditions, please contact the janjibayar support team via the 24/7 live chat available within our platform. We are committed to responding within two hours for all written enquiries.